This Privacy Policy explains how Cycle Haven processes personal data in connection with its bicycle repair workshop services and website. It applies to information collected through enquiries, bookings, workshop visits, and related communications.
We use personal data to respond to enquiries, arrange bookings, receive bicycles for service, assess condition, prepare quotes, carry out repairs and adjustments, communicate progress, complete quality checks, issue service summaries, manage payments, maintain records, and meet legal obligations. We may also use limited data to improve workshop administration, manage reminders, and keep our website functioning properly.
We may share personal data with trusted service providers that support website hosting, communications, record keeping, payment processing, or other operational functions. These parties are expected to handle information under appropriate confidentiality and security obligations and to use it only for the services they provide to us.
We may disclose personal data to courts, regulators, law enforcement, or other public authorities when required by law, to protect our rights, or to respond to lawful requests. We may also share information where necessary to establish, exercise, or defend legal claims.
Subject to applicable law, you may request access to your personal data, ask for correction of inaccurate information, object to certain processing, or request deletion where we are not required to keep the data. Some requests may be limited by legal, contractual, or operational requirements.
To make a privacy request, use the contact details in this policy and describe the information or action you are requesting. We may ask for enough information to confirm your identity and locate the relevant records before responding.
We retain personal data for the period needed to manage enquiries, complete services, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer required, we delete it or de-identify it in a reasonable manner.
If we make material changes, we will update the policy on this page and may provide additional notice where appropriate. The date of the latest revision should be read together with the version currently published.
We may collect your name, contact details, bicycle and service information, appointment details, payment-related records, and communications you send to us. Where relevant, we also process information gathered during intake, inspection, quote approval, repair, quality check, and collection of the bicycle.
We receive personal data when you contact us by phone, email, contact form, or in person, and when you provide details during booking, bicycle intake, inspection, approval, repair, or collection. We may also generate internal service notes, diagnostic findings, and transaction records from our work on your bicycle.
Our site may use session cookies, persistent cookies, and similar technologies for essential functionality, preference storage, and basic traffic analysis. We do not rely on cookies to collect more information than is needed for these purposes.
You may manage cookies through your browser controls and, where available, through any on-site preference tools. Disabling some cookies may affect basic site functions, form handling, or remembered settings.
